Terms of Serviceشروط الخدمة

These Terms of Service ("Terms") govern your use of the NUBO website, app, and products. By purchasing a NUBO kit or using the NUBO app, you agree to be bound by these Terms. If you do not agree, please do not use our products or services.

1. About NUBO

NUBO provides a smart baby health monitoring kit and companion app. The kit includes physical measurement tools (a baby scale, measuring tape, wall height ruler, and thermometer) and the NUBO app provides AI-powered health tracking and guidance for parents.

2. Eligibility

You must be at least 18 years old to purchase or use NUBO. By using our services, you represent that you are of legal age and have the authority to enter into these Terms.

3. The NUBO Kit — Purchase and Delivery

When you purchase a NUBO kit:

• The kit price is 449 AED (or the price displayed at checkout).
• Delivery takes approximately 5 working days. We ship worldwide with free standard shipping.
• Once your order is confirmed, you will receive a tracking link by email.
• Risk of loss and title passes to you upon delivery.

4. Returns and Refunds

We offer a 14-day return policy from the date of delivery. To initiate a return:

• Contact us at hello@nubo.cx or via WhatsApp.
• The kit must be in its original condition and packaging.
• Once we receive and inspect the return, we will process your refund within 5–7 business days.

App subscriptions are non-refundable for the current billing period. However, your first month is always free — you will not be charged until after the free trial ends.

5. The NUBO App — Subscription

The NUBO app includes a free first month. After the trial period, the subscription is 49 AED/month. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

We reserve the right to modify subscription pricing with 30 days' notice. If you do not cancel before the price change takes effect, your continued use of the app constitutes acceptance of the new price.

6. Medical Disclaimer

NUBO is not a medical device and does not provide medical advice. The information, insights, and AI responses provided by the NUBO app are for informational and educational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding your child's health. Never disregard professional medical advice or delay seeking it because of something you read in the NUBO app.

In case of a medical emergency, call your local emergency services immediately.

7. Acceptable Use

You agree not to:

• Use NUBO for any unlawful purpose
• Share your account credentials with others outside your immediate family
• Attempt to reverse engineer, copy, or resell the NUBO app or kit
• Upload or transmit any harmful, abusive, or offensive content

8. Intellectual Property

All content, branding, software, and materials associated with NUBO are the exclusive property of NUBO and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the NUBO app for personal, non-commercial purposes.

9. Limitation of Liability

To the fullest extent permitted by law, NUBO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our products or services. Our total liability to you for any claim shall not exceed the amount you paid for the NUBO kit.

10. Governing Law

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Saudi Arabia.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notification. Your continued use of NUBO after the effective date of any changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please contact us:

• Email: hello@nubo.cx
• WhatsApp: Available via our Contact page